Hot Air Balloon Madrid Terms and Conditions
All Passengers using the services of Hot Air Balloon Madrid do so under the following terms & conditions. By paying for and accepting supply of these services you agree to be bound by these conditions.
1. Operator
means Eolo Marketing SL , Trading as Hot Air Balloon Madrid and EoloFLY , with CIF B82842394, C/ Valderey 3 , 28035 Madrid.
1.1 Substitute Operator :
Due to operational requirements on the morning of travel, you maybe flown by another AESA accredited balloon operator who will also provide your transfer. We will endeavour to give you as much notice as possible of such a change, but you may not know until you are being collected for your flight on the morning. Please be assured that any other operator we use will have full insurance as required by European Regulations and is carefully chosen by us to meet high standards of customer care and safety.
2. Fare Prices
Final pricing will be given at checkout based on the travel date selected.
2.1. Currency
Prices are charged in EUR and will be refunded if necessary in EUR, any currency fluctuation that takes place in the meantime is at the risk of the customer and will not be reimbursed by the Operator.
3. Alterations to Bookings
Customers can change the travel date up to 6:00 am the day before of the booking date (24 hours)
4. Cancellation and Deposit Policy
Customers can cancel the tour and receive a 100% refund up to 6:00 am the day before of the booking date (24 hours)
4.1. Weather Cancellations :
cancellations made by the Operator due to inclement weather will entitle the customer to a full refund of the Fare Price. Please note that if the customer made the booking for travel through a booking agent all refunds of deposits and booking fees are to be obtained directly from the booking agent. Such booking agent may at their discretion retain a booking fees less than or equal to 100% of the price.
4.2. Payment Policy :
100% payment is required in order to secure the booking
5. Quotes:
Quotes for special events, incentives, private charters, and specific requirements and incentives will be valid for 7 days from the date issued. The Operator reserves the right to re-quote based on any changes to quote requirements. A deposit will be required with confirmation which may vary from the above, please ask.
6. Booking Processing and Payment :
Bookings for travel with the Operator may be made by telephone, facsimile, email, live chat or on the website. Once your booking is confirmed the Operator will issue you with a booking confirmation reference number. Your booking is not confirmed unless a confirmation reference number has been issued. Bookings not paid for by 72 prior to travel will be cancelled by the Operator.
7. Safety Requirements for Travel
7.1. General:
Hot Air ballooning is an outdoor adventure activity using rural properties that can be uneven or overgrown for take off and landing. Please come dressed as if you were taking a bushwalk with appropriate clothing and sturdy enclosed footwear. While the flight is gentle, landings can be bumpy and the basket may occasionally lay on its side with passengers lying horizontal for a short time. Please ask if you have any concerns. The packing up tasks at the end of the flight are optional and we would appreciate your assistance in these enjoyable activities. However, they do involve some lifting and participation is entirely voluntary. Passengers that are less able bodied are invited to stand back and take pictures of the fun.
7.2. General Mobility :
The side of the basket is approx. 1.2 metres high with two footholds for passengers to use like a ladder when climbing into the basket. The Operator’s staff will be in attendance to supervise Passengers climbing into the basket but are not allowed to actively assist Passengers into the basket. The Pilot in command will make the final decision on whether a passenger is able to climb into the basket unaided and therefore travel on the balloon flight. In the event that the Pilot refuses to allow a passenger to board on this basis no refund will be allowed.
7.3. Disabled Passengers :
The Operator recommends that disabled persons seek medical advice before participating in a balloon flight. Spanish Civil Aviation Safety Authority rules prohibit certain disabled persons for safety reasons. As stated above the Passenger must be able to climb in and out of the basket unaided in order to participate in the balloon flight. Disabled Passengers participating in the balloon flight do so at the own risk and the Operator accepts no liability for any damage or injury caused.
7.4. Pregnant Persons :
Passengers who suspect they may be pregnant should check with their doctor before travel. Pregnant passengers are permitted to fly with the Operator up to 3 months (less than 13 weeks) of their pregnancy term.
Pregnant persons beyond 3 months (13 weeks or more) of pregnancy are not permitted to fly.
7.5. Scuba Diving :
The Operator will not carry passengers who have participated in a scuba dive the night before their balloon flight. Passengers diving the day before travel should check with a qualified dive master as to the safety of the passenger in participating in the balloon flight. Passengers diving the day before travel who participate in the balloon journey do so at their own risk and the Operator accepts no liability for any damage or injury caused.
7.6. Medical Conditions :
Passengers with medical conditions should check with an appropriately qualified medical professional their suitability to fly prior to booking and advise our staff when booking. As the entire tour last more than 4 hours, passengers are advised to carry any necessary medication with them. Persons with medical conditions participating in the balloon flight and pack up activities do so at their own risk and the Operator accepts no liability for any damage or injury caused.
7.7. Alcohol and Drugs :
At no time will a passenger be allowed to fly if their judgement is impaired by alcohol, drugs, or prescription medicine. Passengers not able to fly may at the discretion of the Operator will not be refunded.
7.8. Carriage at Pilot’s Discretion :
The pilot in charge of the balloon has absolute discretion in deciding whether a passenger will fly or not. Such decisions are made in the best interest of the safety of the passengers and crew and the Operator accepts no liability for any inconvenience or damage caused. Passengers not able to fly may at the discretion of the Operator will not be refunded.
7.10. Refusal or Termination of Carriage
The operator reserves the right to refuse or terminate carriage of any passenger at any time if we reasonably believe that the passenger:
poses a danger to themselves, the aircraft, vehicle, property, or any other person,
is unruly, aggressive, intoxicated, or behaving in a manner that jeopardizes the safety, comfort, or well-being of others,
is unable to meet the mental or physical health requirements necessary for safe travel,
fails to comply with Public Health measures, or
is impaired by alcohol, drugs, or prescription medicine.
In such cases, the Operator or its representatives may remove the passenger from any aircraft, vehicle, or property owned, hired, leased, or contracted by the Operator, including but not limited to launch or landing sites, breakfast venues, or other facilities used during the course of the tour. No refund will be provided, and the operator accepts no liability for any costs, damages, or inconvenience arising from the refusal or termination of carriage.
8. Minimum Age Requirement
Children must be a minimum of THREE years old to travel on the balloon flight and children up to the age of TWELVE years old must be accompanied by a responsible adult on the balloon flight. Adult prices will apply from THIRTEEN (13) years old.
9. Flight Times, “Sunrise” and Duration
The operator operates balloon flights early in the morning as close to sunrise as possible, but specifically does NOT guarantee passengers will be in the air at sunrise. Be aware that weather conditions or cloud may of course affect to what degree the sun or sunrise is seen. Balloons travel with the wind, which governs their speed and direction. Pilots are required to operate in accordance with local, State egulatory frameworks, including AESA&EASA, with respect to hot air ballooning. Accordingly, the duration of the flight may vary at the pilot’s discretion, as they make adjustments to environmental and regulatory influences.
10. Aviation Insurance
Aviation Insurance in Spain is governed by the European Civil Aviation Authorities (EASA)
11. Itineraries, Pickup and Drop Off Times
The times given in brochures, this website, emails, over the phone or other means are approximate and subject to change depending on the time of year and your exact pickup location. They may be earlier or later than those described. A closer time can be given to you upon reconfirmation with us the day before travel. Some small delays may ensue on the morning of travel if people to be collected before you are late arriving or there are traffic hold ups, which are out of our control. All efforts will be made to contact you if we are going to be more than 30 minutes after your scheduled pickup time. The time you are returned from your tour is entirely dependent on how the morning unfolds and can vary for a number of reasons, outside the Operators control. The Operator accepts no responsibility for any delay in returning passengers to their pick up location, connecting tour or departure point.
17. Disclaimer
17.1.
All passengers participate in a Hot Air Balloon tour at their own risk. The Operator does not accept any liability for any loss, claim, injury, or any direct, indirect, incidental, special, or consequential damage which may arise out of or is in any way connected with the Passenger’s participation in the Hot Air balloon tour.
17.2.
Under no circumstances shall the Operator be liable for any loss, claim, or any direct, indirect, incidental, special, or consequential damages (including but not limited to lost profits or savings) which arises out of or is in any way connected with the use of any information, any listing of any data on the Operator’s website, or any delay or inability to use this website based on tort, contract, strict liability, or otherwise.
18. Jurisdiction
The laws of Spain apply in relation to these terms and conditions and the Operator’s business.
19. Third Party Websites
This website may contain links to other websites maintained by third parties. The Operator is not responsible for and does not operate or control any information or services provided on such third party websites. The links are provided solely for convenience and do not constitute an endorsement by the Operator.
20. Condition Changes :
The Operator reserves the right to amend the terms and conditions contained herein at any time. Visitors to the site shall be responsible for reviewing such term and conditions regularly.
21. Photographs, Filming and Media
During your Hot Air Balloon tour, the operator may take photos and/or film on a daily basis as a service to all our passengers. By booking a tour with the operator, you agree to assign all copyright in such photos and/or film to the operator. You acknowledge and agree that the operator has the right to use these photos and/or films in any reasonable manner, without any obligation to compensate or notify you. This includes the use of these photos and/or films in any medium, such as for marketing and promotional purposes. If you have any concerns or objections, please contact the operator prior to booking your tour.
21.1 Images as Documented proof
Photos and/or video may be misinterpreted and are not in themselves taken to form a true and complete representation of any given scenario.
21.2 Priority of photography within balloon operations
Photos are taken by the pilot and support crew as part of balloon operations and fall secondarily to AESA safety requirements and operational Standard Operating Procedures. In some cases the pilot or crew will prioritise these primary tasks and photos will not be taken.
21.3 Photography equipment limitations
Similarly, due to the outdoor environment within which our operation occurs, photographic equipment failure may occur. Whilst we take precautions against such failure and endeavour to have back up systems in place, such failure may result in a loss of data.
21.4 Photos offered in good faith where available
Photos included as part of any package are offered in good faith, and offered on the proviso that photos are available. No discount, refund or compensation will be provided in the event that photos are not available due to the aforementioned scenarios under 21.2 and 21.3.
22. Copyright :
The compilation of the information contained herein is the copyrighted work of the Operator and may not be modified, copied, distributed, transmitted, displayed, reproduced, published, licensed, used to create derivative works from, transferred, or any information, services, or products obtained from this website sold without the express written consent of the Operator and where necessary other information providers.
23. Personal Items :
All personal items are carried at the risk of the Passenger. Bags and backpacks may not be carried on the balloon due to weight and safety restrictions, do not bring large bags on our tour.
We strongly advise you NOT to bring valuables or Passports or identity documentation on our tour at all. But instead you should leave behind at home or in your hotel for safe keeping. You are specifically advised there are no secure facilities for storing personal items, while on tour.
The operator and/or its employees accepts no responsibility, nor are we liable for, any act of omission whatsoever (whether inside or outside their control) for any tour which may result in any loss, damage, detention, diversion or theft in regard to personal belongings, and will be exempt from liability in respect of direct or indirect or consequential loss or damage, irregularity, travel delay, itinerary alteration omission or extension, we accept no liability for additional expenses whatsoever. Nor will we accept liability for inconvenience or any other event beyond our control including loss of other services, any acts of God, acts of government or other authorities, delays, strikes or cancellation or changes in itinerary or schedules whatsoever, howsoever by whosoever caused.
You are specifically advised that you should have your own travel insurance, or home insurance for any loses incurred by any theft or loss on our tour and that we will accept no liability in that regard.
24. Gift Vouchers
All gift vouchers purchased directly with the operator from the 1st November are valid for 1 YEAR from the initial date of issue. Gift Vouchers purchased directly with the operator are fully transferable but no refundable.
25. Failure to Load
If you fail to show or decline to load for your tour for whatever reason, you will not receive a refund as we will have held a firm seat for you and turned away other bookings to do so.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.